Privacy Policy

Welcome to Great North Pest Control. Great North Pest Control LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website and services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect personal information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Information submitted through contact or quote request forms
• Communications sent to us by phone, email, or text message

We may also automatically collect limited technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We may use collected information to:

• Respond to inquiries and provide customer support
• Schedule and manage pest control services
• Send appointment reminders and service-related communications
• Improve website functionality and customer experience
• Process payments and invoices
• Maintain business records
• Comply with legal obligations

We do not sell, rent, or trade customer personal information.

SMS Messaging & Mobile Information

Great North Pest Control LLC may communicate with customers by SMS/text message for customer support, appointment coordination, scheduling updates, and general business communication.

SMS Opt-In & Consent

Customers may opt in to receive SMS/text messages by submitting a website contact form, requesting service, or otherwise providing consent to receive text communications from Great North Pest Control LLC.

Consent to receive text messages is not a condition of purchasing any goods or services.

By providing consent, customers agree to receive conversational and informational messages related to inquiries, appointments, scheduling, service updates, customer support, and other service-related communications.

Mobile Information & Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in data, consent, and phone numbers collected for SMS communication are never shared with third parties or affiliates for marketing purposes.
• Any information sharing described elsewhere in this policy excludes mobile opt-in data and consent records.

Messaging Terms & Conditions

• Our messaging program consists primarily of conversational messages intended to answer customer questions, provide support, coordinate appointments, and communicate service-related information.
• You may opt out of SMS communications at any time by replying STOP to any message received from us. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.
• If you need assistance, reply HELP to any message or contact us directly at support@greatnorthpest.com.
• Wireless carriers are not responsible for delayed or undelivered messages.
• Message and data rates may apply depending on your wireless carrier and service plan.
• Message frequency may vary based on customer interaction and service needs.
• For additional questions regarding privacy practices, please refer to the remainder of this Privacy Policy.

Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies provided by us or trusted third-party providers to improve website functionality, understand visitor behavior, and enhance user experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

We may use trusted third-party service providers to assist with website hosting, payment processing, scheduling, analytics, communication services, mapping services, and other business operations.

These providers may receive information necessary to perform services on our behalf. Third-party providers may also collect certain information automatically as part of their normal operations and services. Great North Pest Control LLC does not control the privacy practices of third-party providers.

Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We take reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

You may contact us at any time to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of information where applicable
• Opt out of certain communications

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions regarding this Privacy Policy, you may contact: